Games Vault Refund & Return Policy
Last Updated: June 2026
At Games Vault, we build high-performance machines designed to exceed expectations. We understand that purchasing a gaming PC is a major investment, and we want you to be completely satisfied with your setup. If something isn’t right, we are here to help.
30-Day Return Window
You have 30 calendar days from the date of delivery to request a return or exchange on any prebuilt PC or accessory.
To be eligible for a return:
The PC must be in the same condition that you received it.
It must be packed securely in its original packaging (including the internal foam molding, original box, and outer shipping box) to prevent shipping damage.
All inclusion items (power cords, extra chassis cables, motherboard accessories, and free merchandise) must be included.
Important Note on Custom Configurations: Custom-built PCs tailored entirely to specific, non-standard user requests may be subject to a 15% restocking fee to cover the labor and unique configuration of the hardware.
Damaged or Defective Items (Dead on Arrival)
We stress-test every PC for 48 hours, but shipping courier transit can be rough. If your system arrives damaged or does not power on out of the box:
Contact us immediately at support@gamesvault.com within 48 hours of delivery.
Provide your order number and photos/videos of the damage or issue.
We will issue a prepaid return shipping label and prioritize a rush repair or replacement at zero cost to you.
The Return Process
Request RMA: Email returns@gamesvault.com with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Pack It Securely: Carefully pack the PC using the original foam inserts. Games Vault is not responsible for physical damage incurred during return shipping due to improper packaging.
Ship It Back: Affix the provided return label and drop it off at the designated courier.
Refunds & Processing
Once your return is received and inspected by our technical team, we will send you an email notification.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–7 business days.
Shipping fees from the original purchase are non-refundable.